Community College of Allegheny County (CCAC)

Community College of Allegheny County

Course Description


CIT-205 - Help Desk and User Support (3 credits)
Prerequisite(s): PREREQUISITES: CIT115, CIT140
This course focuses on information and services that today's computer users require from user support specialists to enhance productivity and to resolve problems. Topics include an overview of the emerging user support services field, hardware and software evaluation, facilitation of product standards, needs assessment, system installation, user training, documentation preparation, troubleshooting and other forms of assistance. Problem solving, communication skills and interpersonal relations will be emphasized throughout the course.


Please visit CCAC Central e-Services for a
detailed course search, schedule and registration.