Community College of Allegheny County (CCAC)

Community College of Allegheny County

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Information Technology Support (AS)

ALLEGHENY, BOYCE, NORTH, SOUTH  
Associate of Science (783.3)

This program provides students with specific technical competencies for entry-level employment opportunities as a user support specialist or network administrator. Various job titles in the field include help-desk support, technical support, end-user trainer, network support technician or network administrator.

Students study current topics and technology advances in the IT field to gain a broad knowledge of hardware and operating systems, networked environments, PC components, troubleshooting common problems and user interaction. 

Students interested in various levels of network certifications offered by independent testing facilities can benefit from the information and knowledge provided by this degree.

Upon successful completion of the program, the graduate will:

  1. Create technical documentation and locate necessary online documentation.
  2. Operate computers and networks efficiently and manage them effectively.
  3. Apply research material dealing with organizational and technical support issues.
  4. Analyze developments and trends in computer technology that impact software-based solutions.
  5. Install and maintain computer hardware and software, and use troubleshooting strategies and techniques in correcting a variety of computer hardware and software problems.

See the graduation checksheet for this program in printable PDF form.

Degree Requirements

Minimum Credits to Graduate: 63–68

First Semester

Course #Course Name

Credits

CIT-111

Introduction to Programming: Java 

4

CIT-115

Introduction to Information Technology 

3

ENG-101

English Composition 1

3

SPH-101

Oral Communication

3

     

Mathematics Elective  

34

                    

Total Credits

16–17

Second Semester

ACC/BUS

Accounting or Business Elective2

34

CIT-120

Networking

 3

CIT-130
CIT-161

Object-Oriented Programming: Java or
Visual Basic: Windows Programming

4

ENG-102

English Composition 2

3

                     

General Elective

3

                

Total Credits

16–17

Third Semester

CIT-230

Database Systems

4

  

Computer Restricted Electives3

67

          

General Elective

3

         

Social Science Elective

3

            

Total Credits

16–17

Fourth Semester

CIT-215

Systems Analysis & Design

3

  

Computer Restricted Electives3

67

            

General Elective

3

            

Science Elective

34

           

Total Credits

15–17

1Mathematics Elective: MAT-108 Intermediate Algebra or MAT-135 Discrete Mathematics is recommended.

2Accounting, Business Elective: ACC-104 Financial Accounting or BUS-103 Principles of Management recommended.

3CIT Restricted Electives (4 required):
CIT-140 Office Productivity Applications
CIT-150 PC Components & Operating Systems
CIT-181 Principles of Information Security
CIT-205 Help Desk and User Support
CIT-220 Linux Operating Systems
CIT-250 Internetworking of Computers
CIT-251 Windows Server Operating System
CIT-255 Web Server Administration
Students considering a concentration in general technical support are advised to choose from the following CIT restricted electives: CIT-140, CIT-181, CIT-150, CIT-205 and CIT-251.

Students considering a concentration in network administration are advised to choose from the following CIT restricted electives:  CIT-150, CIT-220, CIT-250, CIT-251, and CIT-255.

NOTE: Various IT industry certifications and AP exams are recognized as having equivalent knowledge of certain CIT courses and can be used to meet CIT course prerequisites or advanced standing toward a CIT degree or certificate. Proof of certification is required by the director of student registration at the campus where you are enrolled. See an advisor or CIT faculty member for a list of recognized certifications and their equivalent CIT courses.

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