Community College of Allegheny County (CCAC)

Community College of Allegheny County

ITS: Mission Goals & Values

Mission

The mission of Information Technology Services (ITS) is to provide College constituents with:

  • A technology-rich teaching and learning environment in both college facilities and a virtual campus;
  • Technology tools that enable collaboration and improve productivity in academic and business operations;
  • Robust database and web applications for student services and business analytics;
  • A comprehensive support system and training services for students, faculty and staff;
  • And a reliable and secure infrastructure to support these technologies. 


Strategic Goals

  • Enhance teaching and learning through information technology.
  • Provide necessary technology infrastructure to enhance productivity, collaboration and communication.
  • Provide stewardship and coordination in evaluating and implementing technology in the College.
  • Provide students and staff access to College’s teaching and learning resources regardless of time and place.
  • Improve technology support services and learning tools for students and employees.
  • Improve information security on accessing the College’s electronic resources.
  • Enhance and expand the use of the existing and new technology for administrative operations.


ITS Strategic Plan 2009-2011

See the ITS Strategic Plan to review mission, goals and strategic initiatives, presented to President's Cabinet October 2008.


ITS Philosophy of Service

In order to accomplish this mission, the ITS department has adopted this philosophy of service:

  • We are here to support the teaching/ learning process and the College’s business operations.
  • We are here to deploy the right resources to help individuals become more productive and reduce downtime.
  • We will speak with one voice to educate the college community about our services.
  • We will resolve problems and fulfill service requests in a timely manner with professionalism and courtesy.
  • We will take every opportunity to demonstrate, explain and provide insights on technology with our clients.