Community College of Allegheny County (CCAC)

Community College of Allegheny County

ITS: Frequently Asked Questions (FAQ)

Where is the open computer lab located?

What are the hours for the computer lab?

Are there special requirements to use the computer lab?

Is it difficult to create a NetID?

Can I get email at school?

After I graduate, can I come back and use the computer lab?

Are radios/tape players permitted in the open lab?

Can I play online games or chat online in the lab?

Can I save files to the hard drive in the lab?

Can I use the open lab to do my personal business?

How can a Lab Technician help me?

How can an instructor get new software installed in the computer lab?

How should I report problems with computers in the lab?

When I turn the computer on, it asks if I want to boot in Safe Mode... what is wrong?


Where is the open computer lab located?

Location varies by campus/center. View locations and operating hours.

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What are the hours for the computer lab?

Operating hours vary by campus/center. View hours.

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Are there special requirements to use the lab?

Yes, you must be a registered student and have a bar-coded student ID card. You must create a NetID (student network account).

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Is it difficult to create a NetID?

No, printed instructions are available in the computer lab or any of the Lab Technicians can assist you. You can also print the instructions for creating a NetID at the Student Networks Account page.

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Can I get email at school?

After you create your student NetID, you will have access to the internet and a web-based email account which will be automatically created for you.  Find out more about Student Academic Email.

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After I graduate, can I come back and use the computer lab?

No. The computer lab is for currently enrolled students who have no financial obligation to the college.  Alumni may use the computers at Career Services for resume assistance, and internet job searches.
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Are radios/tape players permitted in the open lab?

Yes, but earphones must be used and the volume must not be high enough for others to hear.

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Can I play online games or chat online in the open lab?

No. The lab is to be used for homework assignments, resumes, learning new software, or internet research.

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Can I save files to the hard drive in the open lab?

No. Computer hard drives in the open computer lab and classrooms are cleaned periodically and non-program files are deleted. Instructors who have files to which students require access should contact ITS Field Operations staff after reviewing the software installation policy. Faculty and students should save all work to flash drives.

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Can I use the open lab to do my personal business?

No. Running your personal business is NOT permitted in College labs.

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How can a Lab Technician help me?

Lab technicians are permitted to help you with questions about hardware and particular software problems. They are not permitted to tutor or teach student homework assignments or computer concepts. Make sure you understand your assignment before you leave class.

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How can an instructor get new software installed in the computer lab?

ITS Field Operations is responsible for installing and maintaining software on all computers in classrooms and the open computer lab. For more information, please see the software installation procedures.

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How should I report problems with computers in the lab?

Please inform a Lab Technician at your location for any problems with the computers, printers, and scanners in the open computer lab. Do NOT attempt to fix the problem yourself. Faculty may call the Helpdesk to report a computer problem.

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When I turn the computer on, it asks if I want to boot in Safe Mode... what is wrong?

The person who last used the computer did not properly shut it down. Booting in safe mode can take care of problems caused by improper shutdown.  Boot in safe mode, shut down the system normally and then restart the system normally.

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