Community College of Allegheny County (CCAC)

Community College of Allegheny County

ITS: Colleague Datatel Service Requests

Requests for Reports, Mailing Lists and Student/Faculty mailing lists should be sent to the ITS ServiceDesk. The ServiceDesk will then issue a work order for your request. This work order is used to track your request to its resolution. The Operations Center tries to provide a short turn-around time, but some requests require additional programming or research. You will be contacted as soon as possible if your request will need additional time or resources to complete.

All requests will be evaluated to ensure lists comply with CCAC guidelines and federal regulations regarding unsolicited mail and privacy standards.

Standard Report Job Requests:

Various reports can be provided using 8 1/2" x 11" white paper. Reports may be sent via departmental mail or to the campus printer of your choice. Reports will not be sent via email or to unattended printers. 
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Mailing List Requests:

Various mailing lists (Savedlists, excel files, text files, etc.) for department use or in conjunction with the Allegheny Bulk Mail Center can be provided. Lists can be delivered electronically in a variety of file formats. Bulk mailing lists are generated in Microsoft Excel format and emailed to Bulk Mail Center personnel. [More Info]