Community College of Allegheny County (CCAC)

Community College of Allegheny County

ITS: Voice Systems

Campus Phone Systems

The College's telephone and voice network has been developed to connect our campus locations into one homogeneous location and currently utilizes the Cisco network to optimize services while maintaining costs.

All of the Campus telephone systems, except for the IP phones in the KLI Science Center on the Allegheny Campus, are Nortel switches or Private Branch Exchanges (PBX) that are tied together across the Sonet (Synchronous Optical Network) Wide Area Network (WAN). This translates to a full T-1 of Bandwidth, which provides 24 channels or paths for the placement of calls between the campuses. Shared Technologies maintains all of the PBX equipment. The equipment in KLI is VoIP equipment, linked to the CCAC WAN and maintained by ITS.

Each PBX has Integrated Services Digital Network (ISDN) Primary Rate Interface (PRI) lines used to receive calls and place calls outside the college network. This schema allows for local call charges (four-digit calls) between campuses, as opposed to what would normally be a toll call. Verizon provides service for local calling and long distance calling for all campuses and the Office of College Services, except for Boyce which is serviced by All-Tel.

College Centers

Verizon provides all local and long distance services for the College Centers.  Since these phone systems are not tied into the WAN, callers must dial 10-digit phone numbers to reach the centers.

Mobile Phones

The college provides a best effort support only for mobile devices. [More Info]

Voicemail System: CallPilot

Call Pilot Voicemail is available on phones at each of the four campuses. [More Info]

Phone & Voicemail Requests

Need to request a new phone or make a change to an existing phone? See our procedures for requests, moves, removes and upgrades. [More Info]