- Online Learning
- SUPPORT
Online Learning: Support
Services and Support Resources
- Blackboard Best Practices
- Blackboard Known Issues
- Support Self Service
- Proctoring Procedures and Hours of Operation
- CCAC Online Dean
- Library Services
- Tutoring Services
- Online Bookstore
- CCAC Central E-Services
- Academic Email
ServiceDesk Support
**Users must contact ServiceDesk by phone to request a password reset**
Email: help@servicedesk.ccac.edu
Phone: 412.237.8700
Regular Hours of Operations:
| Monday - Thursday: | 7:00 a.m. - 8:00 p.m. |
| Friday: | 7:00 a.m. - 3:00 p.m. |
| Saturday: | 8:00 a.m. - 3:00 p.m. |
| Sunday: | 12:00 p.m. - 8:00 p.m. |
Outage Schedule and Problem Notification
You can find your Student ID# on a variety of correspondence from CCAC:
- Acceptance letter
- Registration statement or CCAC invoice
- Welcome letter from Distance Learning
- Letter from Admissions/Registration
- Possibly receipt from the Bookstore (if you used a credit card/debit card it will have your "student account" listed)
Note: the CCAC student ID number could be referred to as: student account, Colleague ID, Datatel ID. Also, many departments truncate the leading "0" of the student ID number, so you could be looking at a five- or six-digit number and not realize that is what we need.