Community College of Allegheny County (CCAC)

Community College of Allegheny County

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Information Technology Support (Certificate)

Effective Spring 2015, this program will change to Information Technology Support (Certificate) 242.5. Students already enrolled in Information Technology Support (Certificate) 242.4 may complete the current program or move to the new 242.5 program. Students should discuss these options with their advisors.

Certificate (242.5)

This program addresses individuals with a technical orientation, including college graduates from other fields or already working in a different area of IT, who are interested in a career that provides technical support of a computer or a computer network.

This program provides students with specific technical competencies for entry-level employment opportunites as a user support or network support specialist. Various job titles in the field include help desk support, technical support, end-user trainer, network support technician or network administrator.

Students obtain a foundation in hardware components, operating systems, networked environments, troubleshooting technical problems and supporting users. Students interested in various levels of industry certifications can benefit from the knowledge and skills provided by this program.Upon successful completion of the program, the graduate will:

  1. Create technical documentation and locate necessary online documentation.
  2. Evaluate information technology system and project management strategies..
  3. Apply research material dealing with organizational and information technology issues.
  4. Analyze developments and trends in information technology that impact businesses and individuals and present the analysis results in oral and written formats.
  5. Use troubleshooting strategies and techniques in correcting a variety of information technology design issues and problems.

Prerequisite: Students are assumed to have either taken CIT-115 Introduction to Information Technology or demonstrate equivalent experience or knowledge prior to starting this certificate program. CIT-115 is a prerequisite for the first semester courses. Some industry certifications such as those provided by CompTIA or Cisco CCNA can be used as proof of equivalent knowledge.

See the graduation checksheet for this program in printable PDF form.

Certificate Requirements

Minimum Credits to Graduate: 24–27

First Semester

Course #      Course Name






PC Components & Operating Systems    



Total Credits


Second Semester


CIT Restricted Electives1 (three courses)



Total Credits


Third Semester


Help Desk and User Support



Systems Analysis & Design



CIT Restricted Elective1



Total Credits


1CIT Restricted Electives (four required):
CIT-140  Office Productivity Applications  (4 credits) 
CIT-181  Principles of Information Security  (4 credits)                         
CIT-220  Linux Operating System   (3 credits)              
CIT-250  Internetworking of Computers  (3 credits)         
CIT-251  Windows Server Operating System   (4 credits)          
CIT-255  Web Server Administration (3 credits)

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