Every 90 days, you will be prompted to change your passwords to access the CCAC network, Blackboard, email, CCAC Central and other online services. This measure is required for security purposes.

EntryPoint: To change your Network Password from home or outside the College network

Click Here to Change your Password

New Service for Students! You can now change your password, even if you have forgotten it! To use this new service, you will need to enter your student ID#, NetID username, last 4 digits of your SSN and correctly identify one of your current courses and the name of your instructor. To complete the process, you will be prompted to create security questions to confirm your identity in the future on this site. These security measures have been instituted to preserve the safety of your network account and online identity. If you have any problems with this service, please email help@servicedesk.ccac.edu.

One way to reduce the risk of viruses—and to prevent unauthorized use of your computer—is to manage your passwords carefully. Do not share your password with anybody. See the following sets of instructions for changing your password. Further instructions can be found at:

• Changing your Network/Outlook/NetID password 
• Changing your password in Colleague, CCAC Central or ARC

PASSWORD SETTINGS:

• Must be a minimum of 6 characters
• Passwords must contain a combination of letters and numbers
• Password should not be common information such as your phone number or birthday.
• If you write your passwords down, secure them.
• Never share your passwords with anybody else.
• It is highly advisable that you create a different password for your access to Datatel.

See these useful sites or articles for tips on creating and managing passwords:

Microsoft 5 tips for top-notch password security

http://www.post-gazette.com/lifestyle/20040208passwordlifestyle2p2.asp

Procedures for changing passwords: If you encounter problems and need assistance:

• Employees can call the ServiceDesk at 412.237.3275.
• Students can call or visit their campus computer lab.
• Please be prepared to authenticate who you are by answering a series of questions.  Authenticating who you are is very important as social re-engineering is a primary method for hackers to gain access to network services.

Where to Find your Student/Employee ID Number

You can find your student ID# on your CCAC Student ID Card or a variety of correspondence from CCAC:

• Acceptance letter,
• Registration statement or CCAC invoice,
• Welcome letter from Distance Learning,
• Letter from Admissions/Registration
• Note: the CCAC student ID number could be referred to as: student account, Colleague ID, Datatel ID. Also, many departments truncate the leading "0" of the student ID number, so you could be looking at a five- or six-digit number and not realize that is what we need.

If you have a CCAC student photo ID or other photo identification such as a driver's license, you can go to any campus or center open computer lab to have your password reset. To obtain your student ID#, please visit any campus Registration office or call for Registration staff to mail you this information.