To improve data quality of records in the College ERP system (Datatel Colleague), through the implementation of mandated, comprehensive training for Colleague users.
ITS Staff and Colleague Data Owners have evidenced ongoing issues with data quality in Colleague records, to include: duplicate person records, person address records which do not meet postal addressing standards, redundant telephone contact numbers for students, errors in section creation which impact billing and audit findings, duplicate vendors in the purchasing system. Errors in data entry impact quality of service (reduced ability to communicate with applicants and students) and cost (rework to correct mistakes, billing errors, audit penalties). Many of these data quality issues can be mitigated through better training of employees who enter and update records in Colleague.
Since the conversion to the Datatel system, data standards have developed over time. Most are now in place, and it is necessary to communicate these standards to all users. “Focus On Standards” (FOS) training will assure that all users who need to comply with standards have received adequate training.
“FOS” provides an integrated training and assessment model for deploying Datatel Colleague Training across the College, with an emphasis on those users who have “update” rights to records in Colleague: