Community College of Allegheny County (CCAC)

Community College of Allegheny County

ITS: Web Conferencing & Lync

What is Unified Communications?

This is new technology which integrates:

  • Voice/ telephone systems;
  • Outlook email messaging, address book and calendar;
  • Secure instant message chat; and
  • Desktop web conferencing.

All these functions will be deployed on your PC and will change the way you find, discuss and meet with others. At CCAC, we will be using Microsoft’s tool for Unified Communications which is called Lync.

Procedures for Web Conferencing using Lync

Web conferencing provides us with the next best alternative to face-to-face meetings, as it combines the rich media of video and audio in a synchronous fashion. It also allows you as a team to meet at more convenient times and cut down on expenses and lost time due to travel and working around busy schedules. 

If you or other participants don’t have Lync installed on your PC, you can reserve a conference room at your campus and/or other locations. It is the responsibility of the meeting organizer to reserve the conference rooms through your Campus R25 Scheduler. Once you know which rooms will be used, email the ServiceDesk to request the video cart be delivered to the conference room(s). 

Include the following information:

  • Meeting Purpose:
  • Conference Organizer:
  • Location(s):
    • If more than one college location is indicated, please include the contact/organizer at each site:
  • Is this a recurring meeting?
  • Have you scheduled the conference room(s) with the R25 scheduler on your campus?

Download this Outlook Email Template to submit your request.
Download the Web Conference – Running an Effective Virtual Meeting instructions.


To learn how to use Lync, see Moodle training course.

More online resources:


Procedures for Requesting Skype Usage

College administrators/faculty may request time-constrained access to Skype for the purposes of interviewing or meeting with remote users. This requires pre-planning, setup and pre-testing by the ITS staff. Meeting/interview planners are asked to provide information to the ServiceDesk at least five business days prior to the interviews/meetings.