Timeout: remember that CCAC Central will time-out after 15 minutes of non-activity. This is done to provide a secure site for faculty who are submitting confidential information and students who are submitting financial information. Faculty should have their grading information organized before submitting grades to avoid timing out during grade submission.

Browsing in a secure site: Do NOT use your browser’s back and forward buttons when you are on a secure site. Use the menu choices instead. Only hit the Submit Key Once. You will get an error message if you hit Submit multiple times.

Forgot your password? You can reset your own CCAC Central password. If it’s more than 90 days since you used your account it may have expired; just click on the Reset or Create your CCAC Central Account link on the Main Menu to establish a new password. For specific step-by-step directions for CCAC Central e-Services click the link below:

CCAC Central for Students (PDF).

Don’t know your Colleague ID number? It’s printed on your paycheck, faculty ID, student ID, class invoice, welcome letter from CCAC or DL letter. Or you can enter your social security number. 

Read error messages: Error messages will appear at the top of the screen in red text; read these messages to determine what the problem is.

AOL users: For best results, please open a new browser window before accessing CCAC Central.

Browser Information: The following browsers, (click on link below) are currently certified by Datatel for use with CCAC Central. Other browsers may work but are not officially supported. At this time please do not use IE 9 or Google Chrome.

Supported Browsers for CCAC Central e-Services.

Other Tips if CCAC Central e-Services does not function correctly:

• Shut down all browser windows and restart your browser from scratch (or even reboot the PC).
• Delete your temporary internet files.
• Check that your browser must have Javascript enabled and be set to accept cookies.
• Turn off pop-up blockers from your browser software.
• If you have the Google toolbar installed turn off that pop-up blocker as well.
• Make https://ccaccentral.ccac.edu/ a trusted site.
• Set the “Security level for this zone” to low.
• The minimum supported resolution is 1024x768.

Are you able to logon to CCAC Central e-Services – Yes/No?
Does CCAC Central display a specific error message? Please write down the error message and provide it to the CCAC Service Desk (412.237.8700).