Instructors can encourage students to use best practices to help them reduce the opportunity for technological mishaps while taking online exams.
Preparing to Take a Test:
View Blackboard using a supported browser
Students using Internet Explorer 9 must enable Compatibility View by clicking on the Compatibility View button located to the right of the Address Bar
Students should close all other applications and browsers before starting their test and not open any other application and browser for the duration of their exam session
Students should check for possible firewall issues before choosing their test taking location—especially if they plan on taking an exam at their places of employment
Students should disable pop-up blocking in their browsers
Students should connect the computer or laptop to the internet using a wired connection.
Students should not use a wireless internet connection: This includes taking an exam on any mobile phone or tablet (such as an iPad, iPod, Tablet and Smart Phone).
In Internet Explorer:
Go to Tools > Pop-up Blocker
Click on Turn Off Pop-up Blocker
Go to Tools > Options > Content
Uncheck Block pop-up windows
While Taking a Test:
Students should not open any other browser window or application for the duration of their exam session
Students should not click outside of the test—including the navigation on the left side panel in Blackboard
Students should not click on any browser navigation such as the Back, Forward or Home buttons
Students should not use the scroll wheel on their mouse as this will sometimes inadvertently change answers
Students should use the Save button throughout the test to save their answers unless questions are being delivered one at a time—in which case, they will need to press save on every question. When ready to submit, students should click the Submit button just once.