Community College of Allegheny County (CCAC)

Community College of Allegheny County

CCAC eRefund FAQ

CCAC eRefund Frequently Asked Questions

  1. What is CCAC eRefund?  
  2. What are my options for receiving student refunds?   
  3. What are the advantages of having my refunds deposited directly into an existing bank  account?  
  4. What happens if I don't activate my CCAC eRefund and select my preference for receiving my refunds?  
  5. How do I get started?  
  6. When can I set up my CCAC eRefund account?    
  7. What if I have not received my Temporary Activation Code?  
  8. What if I received a Temporary Authorization Code but I do not get financial aid?
  9. Does the Temporary Activation Code expire?
  10. Can I have my refund deposited to any bank account?  
  11. Is there a fee for having the funds directly deposited into my account? 
  12. How will I know the refund amount that will be deposited?  
  13. How will I know when the refund has been issued?   
  14. How will I know when my financial aid refund automatic deposit has been credited to my bank account?  
  15. What happens if I do not have or cannot open a bank account?  
  16. I am a parent. Can I receive my PLUS refund in another form other than a paper check?  
  17. Who do I call if I have a question about my financial aid? 
  18. Who do I call if I have a concern with my refund? 
  19. What if I haven’t received my refund?

PNC Bank Related Questions

  1. Are there PNC ATMs located on CCAC campuses?
  2. Where is the closest PNC ATM to my home?
  3. Is there a PNC bank on campus?
  4. Does PNC offer student checking accounts?
  5. How do I contact PNC?

Q1: What is CCAC eRefund? 
A1:
CCAC eRefund is a service that provides fast, convenient processing of student refunds. CCAC eRefund enables a student to have refunds from CCAC deposited directly into an existing bank account. This minimizes problems with lost checks, old addresses or waiting for the mail. CCAC eRefund will first be available to distribute funds in spring semester 2013, but you may set up your account as soon as you receive your authorization code in late 2012.                                                                                  

Q2: What are my options for receiving student refunds?
A2:
You have two options for receiving electronic payment:

  1. Direct deposit into a PNC bank account.
  2. Direct deposit into a bank account at another financial institution.

You may also continue to receive a paper check via the US Mail.  

Q3: What are the advantages of having my refunds deposited directly into an existing bank account?
A3:
By having your refund deposited directly into either a PNC Bank account or an account at another bank, you will receive your refund faster and more securely. In addition, you do not need to worry about whether your mailing address is current.                

Q4: What happens if I don't activate my CCAC eRefund and select my preference for receiving my refunds?
A4:
A refund check will be mailed by PNC Bank within 7-10 days to the mailing address you have on file at CCAC.

Q5: How do I get started?
A5:
You will receive a temporary Activation Code in a letter mailed to the home address on file with CCAC. This code enables you to log in to CCAC eRefund and set up contact information and payment preference. When you log in, have your bank account information available so you can set up direct deposit—the fastest way to receive your refunds. You will need your bank routing number and the account number.                                                                                                    

Q6: When can I set up my CCAC eRefund account?
A6:
Log in to CCAC eRefund as soon as you receive your Temporary Activation Code so you are set up and don’t have to worry about it later. That way, if you should be eligible for a refund, it can be deposited directly into your checking account.

Q7. What if I have not received my Temporary Activation Code?
A7.
Visit https://www.paymentportal.pnc.com/ccac/login.htm and click on “I need a code.” A new code will be mailed to you the next day using the mailing address you have on file with CCAC.

Q8: What if I received a Temporary Authorization Code but I do not get financial aid?
A8:
A code is supplied to all students in the event of a financial aid or a student account refund.

Q9: Does the Temporary Activation Code expire?
A9:
Yes, the Temporary Activation Code expires after three months. If it has expired or you have misplaced it, visit https://www.paymentportal.pnc.com/ccac/login.htm and click on “I need a code” to have a new code mailed to you.

Q10: Can I have my refund deposited to any bank account?
A10:
Yes, when you log in to set up your account, just click on the direct deposit option and complete the information. You can use CCAC eRefund to change/update your banking information at any time. Note that contact information supplied on the PNC website will update information for PNC only. Use CCAC eCentral or visit your CCAC Registration and Advising office to update contact information with CCAC.

Q11: Is there a fee for having the funds directly deposited into my account?
A11:
No. There are no fees for students using this service, regardless of which electronic payment option is selected.           

Q12: How will I know the refund amount that will be deposited?
A12:
If you have signed up for CCAC eRefund, you may log in to the system to view this information under the “History” tab.

Q13: How will I know when the refund has been issued?
A13:
If you have signed up for CCAC eRefund, you may log in to the system to view this information under the “History” tab.

Q14: How will I know when my financial aid refund automatic deposit has been credited to my bank account?
A14:
When funds are ready to be sent to your bank account, you will receive an email notification from PNCPaymentPortal@pnc.com to the email address you provided. When you receive that message, you can check your bank account online, at an ATM or at your bank's branch office.   

Q15: What happens if I do not have or cannot open a bank account?
A15:
You will receive a refund check via US mail to the home address you have on file with CCAC. You may cash that check at PNC. A photo ID will be required, and a check cashing fee may apply.

Q16: Iam a parent. Can I receive my PLUS refund in another form other than a paper check? 
A16:
Not at this time.                                                                                                             

Q17: Who do I call if I have a question about my financial aid?
A17:
For questions about CCAC financial aid, call the Financial Aid office at your campus. Telephone numbers and other information may be found on CCAC Financial Aid Contact Us.

Q18: Who do I call if I have a concern with my refund?
A18:
For questions about CCAC eRefund call PNC at 1.800.745.7577.                                            

Q19: What if I haven’t received my refund?
A19:
For questions about CCAC eRefund call PNC at 1.800.745.7577.

PNC Bank Related Questions


PNC Q1: Are there PNC ATMs located on CCAC campuses?
PNC A1:
Yes—there is one PNC Bank ATM located on each of the following CCAC locations: Allegheny, South, Boyce and North campuses and the West Hills Center. For additional ATM locations, please visit https://www.paymentportal.pnc.com/ccac/login.htm and click on the “ATMs & Branches” button.

PNC Q2: Where is the closest PNC ATM to my home?
PNC Q2:
Go to https://www.paymentportal.pnc.com/ccac/login.htm and click on “Locate PNC” at the top of the page.                           

PNC Q3: Is there a PNC bank on campus or near campus?
PNC Q3:
There are no PNC branches located on CCAC campuses. There are, however, several PNC branches near each of the campuses. To find the closest branch, please visit https://www.paymentportal.pnc.com/ccac/login.htm, click “Locate PNC” at the top of the page, then input the address of your campus of choice. Those campus addresses are below for your reference.                           

Allegheny Campus
808 Ridge Avenue
Pittsburgh, PA 15212-6097

Boyce Campus
595 Beatty Road
Monroeville, PA 15146-1396

North Campus
8701 Perry Highway
Pittsburgh, PA 15237-5353

South Campus
1750 Clairton Road (Route 885)
West Mifflin, PA 15122-3029

West Hills Center
1000 McKee Road
Oakdale, PA 15071

PNC Q4: Does PNC offer student checking accounts?
PNC A4:
Yes. For more information, visit https://www.paymentportal.pnc.com/ccac/login.htm.                                                     

PNC Q5: How do I contact PNC?
PNC A5:
For banking questions, visit https://www.paymentportal.pnc.com/ccac/login.htm, call 1.877.PNC.1000 or visit any of our local PNC branches.          

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