The Community College of Allegheny County provides a supportive and transformative learning environment that prepares graduates to meet critical needs in the region’s workforce.
At CCAC, we believe that life outside the classroom is an important part of your college experience. Each CCAC campus has a variety of activities to enhance your lifestyle – including athletics, cultural events and personal development seminars.
The CCAC Educational
Foundation is the fundraising and benefactor arm of the college. It seeks to
create vital connections between the college and the wider community
to ensure the ongoing viability of the college.
In our effort to maintain a safe and reliable infrastructure and systems, it is necessary for ITS to schedule requirements maintenance and systems patches. We have developed a schedule through a process of:
As always, each planned outage will be reviewed and approved through ITS leadership, and any maintenance that will involve outages of critical systems will be carefully planned and communicated.
In order to properly maintain our systems, Information Technology Services reserves a series of dates to schedule required maintenance on applications, firewalls and equipment (servers, routers, switches, electrical and mechanical systems, UPS). This maintenance will help to prevent unscheduled downtime, reduce security risks and allow us to be more agile and responsive to your requests. Every attempt will be made to minimize disruption during peak registration periods, midterms and finals. Actual scheduled work will be documented and displayed on a calendar in the ITS Self-Service portal. ITS Outage Schedule for 2019
For unscheduled outages and unexpected problems, you may receive notification of these intermittent problems by subscribing to our Servicedesk Alerts mailing list. To subscribe, go to the Servicedesk Alerts webpage and enter your information under the header “Subscribe to Servicedesk alerts.” You will then receive an email asking you to re-visit the webpage to Confirm your Subscription. Your membership in the list will not be complete until you do this task.
Regular Hours of Operation
Monday through Thursday: 8:00 a.m. - 8:00 p.m.Friday: 8:00 a.m. - 4:00 p.m.Saturday: 8:00 a.m. - 3:00 p.m. Sunday: Closed
Closed: Monday, September 3 for Labor Day
ServiceDesk Phone: firstname.lastname@example.org
Fall/Spring Hours of Operation
Monday through Thursday: 7:00 a.m. - 10:00 p.m.Friday: 7:00 a.m. - 5:00 p.m.Saturday: 8:00 a.m. - 3:00 p.m.Sunday: 2:00 p.m. - 10:00 p.m.*
*Sunday Hours: the ServiceDesk will be closed for the dinner hour on Sundays only between 5:00 and 6:00 p.m.; callers may leave a voicemail message and receive a call back after 6:00 p.m.
Summer Hours of OperationMonday through Thursday: 7:00 a.m. - 8:00 p.m.Friday: 7:00 a.m. - 4:00 p.m.Saturday: 8:00 a.m. - 3:00 p.m.Sunday: 12:00 p.m. - 8:00 p.m.**
**Sunday Hours: the ServiceDesk will be closed for the dinner hour on Sundays only between 4:00 and 5:00 p.m.; callers may leave a voicemail message and receive a call back after 5 p.m.