• Student Academic Email

     

    You will have access to your CCAC academic email one hour after you create your NetID account. Use your NetID username and password to log on to your email account. Your CCAC email address will be in the format username@acd.ccac.edu (enter your own username in place of the word "username"). You are required to use the academic email for all college communications.

    CCAC Academic Email System

    To access your academic email go to MyCCAC. At the sign-on page, enter your CCAC NetID and password. After logging in, locate the My Email web part and click on the Academic Email link. You will be taken into your CCAC academic inbox.

    Have a mobile device? Download the Outlook Mobile App to access your academic email.  If you do not have a NetID, contact the CCAC ServiceDesk or create it through our NetID self-service.

     

    Mailbox Size

    You will have 50 GB of storage available in your academic mailbox. If your inbox reaches the limit, you will not be able to send or receive email until you've cleared it to a point within the 50 GB limit. Messages (including attachments) larger than 25 MB will not be sent or received through the academic email mailbox.

     

    CCAC Spam Filtering System

    All incoming emails are routinely scanned and potential spam is filtered by Microsoft’s spam-filtering system. You will receive notification when email has been quarantined as potential spam. If these messages accumulate in your inbox or in another folder, they will add to your overall mailbox size. Please check these regularly and delete as they are reviewed, so that you do not reach the size limit on your mailbox.

    You can manage your junk mail folder in Mail Settings. You can block senders or list individual senders as “safe senders” in Account Settings.

    1. Click the Settings icon.
    2. Click Mail
    3. Manage junk email reporting in Automatic processing.
    4. Manage safelist and block list in Accounts (Block or Allow).

    For more details about configuring your settings, please see Office 365 – Mail.

  • ITS ServiceDesk Hours

    ServiceDesk Phone: 412.237.8700
    help@servicedesk.ccac.edu

    Spring Break Hours

    Sunday, April 14: 12:00 p.m. - 8:00 p.m.
    Monday, April 15 - Thursday, April 18: 7:00 a.m. - 8:00 p.m.
    Friday, April 19 - Sunday, April 21: College Closed

    We will resume regular operating hours on Monday, April 22.


    Fall/Spring Hours of Operation

    Monday through Thursday: 7:00 a.m. - 10:00 p.m.
    Friday: 7:00 a.m. - 5:00 p.m.
    Saturday: 8:00 a.m. - 3:00 p.m.
    Sunday: 2:00 p.m. - 10:00 p.m.*

    *Sunday Hours: the ServiceDesk will be closed for the dinner hour on Sundays only between 5:00 and 6:00 p.m.; callers may leave a voicemail message and receive a call back after 6:00 p.m.

    Summer Hours of Operation
    Monday through Thursday: 7:00 a.m. - 8:00 p.m.
    Friday: 7:00 a.m. - 4:00 p.m.
    Saturday: 8:00 a.m. - 3:00 p.m.
    Sunday: 12:00 p.m. - 8:00 p.m.**

    **Sunday Hours: the ServiceDesk will be closed for the dinner hour on Sundays only between 4:00 and 5:00 p.m.; callers may leave a voicemail message and receive a call back after 5 p.m.