CCAC's IT ServiceDesk is available 24/7, 365 days a year for Students and Employees!
To Contact the ServiceDesk,
Call: 412.237.8700
Chat: chat.ccac.edu
Email: help@servicedesk.ccac.edu
Visit: ServiceDesk Webpage
CCAC's IT ServiceDesk is available 24/7, 365 days a year for Students and Employees!
To Contact the ServiceDesk,
Call: 412.237.8700
Chat: chat.ccac.edu
Email: help@servicedesk.ccac.edu
Visit: ServiceDesk Webpage
Your CCAC NetID and password identify you to the CCAC network and allow you to access a variety of resources and services. NetID creation is available once you register for courses at CCAC. Student academic email is available one hour after your NetID is created.
Students must obtain a NetID account. Having a NetID allows you to log on to the CCAC network from any campus PC, to utilize local PC software, resources and files necessary for some of your coursework. Without a NetID, you cannot log-in or use any campus PC or CCAC network resources. Most CCAC applications are web-based, (MyCCAC Portal, Blackboard, Academic Email, CCAC Central, etc.) and may be accessed on your home computer or mobile device as long as you have an internet connection.
For security purposes, your password will expire every 180 days. You will get the notification in your academic email that your password is going to expire.
One way to reduce the risk of viruses and to prevent unauthorized use of your computer is to manage your passwords carefully. Do not share your password with anybody.
Your password must contain at least 15 characters from at least three of the following categories:
Once you have created an appropriate password:
If you write passwords down, secure them. Never share your passwords with anybody else. If you encounter problems and need assistance Call the ITS ServiceDesk at 412.237.8700. Please be prepared to authenticate who you are by answering a series of questions. Authenticating who you are is very important as social engineering is a primary method for hackers to gain access to network services.
You can find your student ID number on your CCAC Student ID Card or a variety of correspondence from CCAC:
Note: the CCAC student ID number could be referred to as: student account, Colleague ID, Datatel ID. Also, many departments truncate the leading "0" of the student ID number, so you could be looking at a five- or six-digit number and not realize that is your student ID number.
If you have a CCAC student photo ID or other photo identification such as a driver's license, you can go to any campus open computer lab to have your password reset. To obtain your student ID#, please visit any campus Registration office.