CCAC's IT ServiceDesk is available 24/7, 365 days a year for Students and Employees!
To Contact the ServiceDesk,
Your CCAC NetID and password identify you to the CCAC network and allow you to access a variety of resources and services. NetID creation is available once you register for courses at CCAC. Student academic email is available one hour after your NetID is created.
Students must obtain a NetID account. Having a NetID allows you to log on to the CCAC network from any campus PC, to utilize local PC software, resources and files necessary for some of your coursework. Without a NetID, you cannot log-in or use any campus PC or CCAC network resources. Most CCAC applications are web-based, (MyCCAC Portal, Blackboard, Academic Email, CCAC Central, etc.) and may be accessed on your home computer or mobile device as long as you have an internet connection.
Note: the CCAC student ID number could be referred to as: student account, Colleague ID, Datatel ID. Also, many departments truncate the leading "0" of the student ID number, so you could be looking at a five- or six-digit number and not realize that is your student ID number.
For security purposes, your password will expire every 180 days. You will get the notification in your academic email that your password is going to expire.
One way to reduce the risk of hacking into your account and to prevent unauthorized use is to manage your passwords carefully. Use a password manager application that is password protected and secure. It is not recomments to write passwords down. Never share your passwords with anybody else.
If you encounter problems and need assistance Call the ITS ServiceDesk at 412.237.8700.