Normal Hours of Operation:
Monday through Thursday
8AM–12PM and 1PM-3PM
12PM–4PM and 5PM-8PM
ServiceDesk is always closed for any CCAC holiday and college-wide closures.
Call the ITS ServiceDesk with technology questions and problems. When you call or email the CCAC ServiceDesk, the analyst will log your issue into the ServiceDesk software, create a ServiceDesk "ticket" and assign you a ticket number. This ticket is used to track your problem to its resolution. If the agent cannot solve your problem immediately on the phone, the ticket will be assigned to a technician at your campus or an analyst/engineer. The ServiceDesk software allows your problem, via the ServiceDesk ticket, to be tracked through each phase of the resolution process.
When emailing us or leaving a voicemail, please include:
If you are on campus, please include:
Please have your Student or Employee ID number when you call (where do I find my Student ID?)
The ITS ServiceDesk will provide support for the technology categories listed below. If you are using a technology product not included here, we may make a "best effort" to answer questions but cannot commit to full resolution or fulfilling your request.
The ITS ServiceDesk does not provide support for the following.