CCAC's IT ServiceDesk is available 24/7, 365 days a year for Students and Employees!
To Contact the ServiceDesk,
Call the ITS ServiceDesk with technology questions and problems. When you call or email the CCAC ServiceDesk, the analyst will log your issue into the ServiceDesk software, create a ServiceDesk "ticket" and assign you a ticket number. This ticket is used to track your problem to its resolution. If the agent cannot solve your problem immediately on the phone, the ticket will be assigned to a technician at your campus or an analyst/engineer. The ServiceDesk software allows your problem, via the ServiceDesk ticket, to be tracked through each phase of the resolution process.
NOTE: Password change requests made through chat or email may be accommodated through our Zoom video tool to virtually connect with you to verify your identity. Please use the NetID Account Management program or call by phone to request a password reset.
When emailing us or leaving a voicemail, please include:
If you are on campus, please include:
Please have your Student or Employee ID number when you call (where do I find my Student ID?)
The ITS ServiceDesk will provide support for the technology categories listed below. If you are using a technology product not included here, we may make a "best effort" to answer questions but cannot commit to full resolution or fulfilling your request.
The ITS ServiceDesk does not provide support for the following.