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CCAC ITS ServiceDesk

Call the ITS ServiceDesk with technology questions and problems. When you call or email the CCAC ServiceDesk, the analyst will log your issue into the ServiceDesk software, create a ServiceDesk "ticket" and assign you a ticket number. This ticket is used to track your problem to its resolution. If the agent cannot solve your problem immediately on the phone, the ticket will be assigned to a technician at your campus or an analyst/engineer. The ServiceDesk software allows your problem, via the ServiceDesk ticket, to be tracked through each phase of the resolution process.

If you need assistance with Admissions, Advising, Financial Aid, Registrations or Withdrawing
Please go to the Contact Us Page for contact information and hours of operation.

CCAC ITS ServiceDesk

Phone: 412.237.8700
Chat: chat.ccac.edu
Email: help@servicedesk.ccac.edu
Webpage: ServiceDesk Webpage

Normal Hours of Operation:
Monday through Thursday
7AM–8PM

Friday
7AM–4PM

Saturday
8AM–12PM and 1PM-3PM

Sunday
12PM–4PM and 5PM-8PM

ServiceDesk is always closed for any CCAC holiday and college-wide closures.

NOTE: Password change requests made through chat or email may be accommodated through our Zoom video tool to virtually connect with you to verify your identity. Please use the NetID Account Management program or call by phone to request a password reset.

 

When emailing us or leaving a voicemail, please include:

  • Your name and your Student/Employee ID number
  • Your area code and phone number
  • A detailed description of the problem
  • The times you are available for us to contact you
  • The steps you have already taken to resolve the problem
  

If you are on campus, please include:

  • Your campus
  • Your building/wing and room
  • Your computer number/printer name


Please have your Student or Employee ID number when you call (where do I find my Student ID?)

The ITS ServiceDesk will provide support for the technology categories listed below. If you are using a technology product not included here, we may make a "best effort" to answer questions but cannot commit to full resolution or fulfilling your request. 

  • Student accounts
  • Blackboard
  • CCAC Central e-Services
  • Academic email
  • Handheld devices
  • Internet browsers
  • Library
  • Network
  • Office 2013 & Office 2016
  • Virus and security
  • Web Applications
  • Webspace
  • Windows OS

The ITS ServiceDesk does not provide support for the following.

  • Home computers or personal laptops or PCs; ITS staff cannot work on laptops nor give advice on fixing hardware and software problems on personal computers.
  • Extended assistance with homework assignments; Students will be referred to Tutoring Services or their instructor.
  • Hardware and software that is outside CCAC standards.
  • Third-party software not maintained by the college; ie, Jobs at CCAC, Smarthinking, textbook publishers software, etc.

 

Purchasing a Laptop

If you are interested in purchasing a new laptop for school, please be sure to visit the CCAC Recommended section of the CCAC Bookstore website. Here you will find a variety of laptops that have been reviewed by the ITS staff and that meet the specifications of the majority of the college’s course offerings.

If you are looking to purchase a laptop from another retailer, be sure to check the laptop’s specifications against the college’s recommendations to prevent any issues with incompatibility.

ITS strongly suggests purchasing Windows Home or Professional editions. Additionally, CCAC students enjoy free access to Microsoft (Office) 365 including Word, PowerPoint, and Excel!