CCAC ITS


Information Technology Services (ITS) is here to support your college studies by providing access to software applications, online tools and other resources. These tools can be accessed through a single account, your NetID account. Please locate your student ID number and keep it secure; it's required when you create your NetID account, when you change your password or whenever you contact ITS with a computer issue.

 

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Technology Support

ITS is here to support your college studies by providing access to software applications, online tools, and other resources. The CCAC ITS ServiceDesk is available 24/7 to support your technology needs and questions. Use the contact information listed below to reach the ITS ServiceDesk by calling, emailing, or chatting. An online support center with helpful articles is also available.

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Technology Policies

The Community College of Allegheny County provides computing and networking services to members of the College community and other specified clients. Access to and use of computing and networking resources are privileges limited to authorized users and for approved purposes only. Students using college network computers and applications should be aware of CCAC policies regarding network access and technology use.

View Policies

Outages & Notifications

In order to maintain and secure the college's technology services and applications, ITS will maintain a planned maintenance schedule. The schedule was developed through benchmarking with similar Community Colleges across the state and country; review of academic calendars to avoid important dates; and discussed with current cross functional college committees.

For unscheduled outages and unexpected issues, you may receive email or text message notifications. Subscribe for these alerts by going to status.ccac.edu.

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Technology Information

ITS provides applications and services to support students including email, CCAC self-service, Blackboard, wireless on campus, Office 365 for personal use, and MyCCAC access. Students will need a NetID Account to access these services.

Create NetID Account

Student Laptop Loaner Program

CCAC offers laptops to students in need of technology assistance. The laptops are on loan to the students for the duration of their CCAC education.

Apply for the Laptop Loaner Program

 

Technology Support

The ITS ServiceDesk will provide support for the technology categories listed below. If you are using a technology product not included here, we may make a "best effort" to answer questions but cannot commit to full resolution or fulfilling your request.

Student NetID Account
Blackboard
CCAC Central Self-Service
Academic email
Handheld devices
Internet browsers
Library
Network
Office 2019
Virus and security
Web Applications
Webspace
Windows OS

  • Home computers or personal laptops or PCs: ITS staff cannot work on laptops nor give advice on fixing hardware and software problems on personal computers.
  • Extended assistance with homework assignments: Students will be referred to Tutoring Services or their instructor.
  • Hardware and software that is outside CCAC standards.
  • Third-party software not maintained by the college; ie, Jobs at CCAC, Smarthinking, textbook publishers software, etc.

Computer resources are available on campuses to all CCAC students. The CCAC libraries are equipped with computers, printers, and scanners and have the necessary software to compliment coursework.

 

 

 

 

 

Technology Information

Registered CCAC students are required to create a NetID Account. Your NetID Account and password identify you to the CCAC network and allow you to access a variety of resources and services. NetID Account creation is available once you register for courses at CCAC. Student academic email is available one hour after your NetID Account is created. Without a NetID, you cannot log-in or use any campus PC or CCAC network resources. Most CCAC applications are web-based, (MyCCAC Portal, Blackboard, Academic Email, CCAC Central Self-Service, etc.) and may be accessed on your home computer or mobile device as long as you have an internet connection.

You will have access to your CCAC academic email one hour after you create your NetID Account. Use your NetID username and password to log on to your email account. Your CCAC email address will be in the format [email protected] (enter your own username in place of the word "username"). You are required to use the academic email for all college communications. You can also access your email through the CCAC Go! mobile app. You will have 50 GB of storage available in your academic mailbox.

Click here for assistance with accessing your academic email account.

The Higher Education Opportunity Act (HEOA) was signed into law on August 14, 2008. Final regulations were issued on October 29, 2009. Enforcement of the HEOA provisions formally begins July 1, 2010 and all colleges and universities are required to make a good-faith effort at compliance. Several sections of the HEOA deal with unauthorized file sharing on campus networks, imposing three general requirements on all U.S. colleges and universities. You can access the HEOA information on our policy page.

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ITS strongly recommends that CCAC community members (students, faculty and staff) use this secure level of access. CCAC-Wireless uses strong encryption that serves to protect your information from unauthorized interception and viewing. A valid NetID Account (based on NetID or employee network account) will be required to connect. ITS still recommends caution with transmitting personal and financial data over a wireless network.

Office 365 Education is a plan that's includes access to Word, Excel, PowerPoint, Outlook, OneNote, and more plus access to 1 TB of free storage on OneDrive. Office 365 is available to students who are currently attending an academic institution. The service is being offered free of charge to all CCAC students and will enable you to download and install the latest version of Microsoft Office up to five times on multiple devices. This agreement is made between Microsoft and CCAC students. CCAC can assist with some questions but does not determine eligibility, use of the plan or licensing structure. This is determined through Microsoft. Learn more about Office 365.

Click here to install Office on your personal device.